An intersectional LGBTQ+ glossary of terms. Allyship Lexicon AN INTERSECTIONAL GLOSSARY OF TERMS Language can shape environments, and words can be an integral tool for creating culture change and inclusive workplaces. We must all actively and continually educate ourselves as we create a path to progress. A B C D E F G H I J K L M N O P Q R S T U V W X Y Z Our evolving glossary of terms: Last updated on 02/05/2023 AAVE ADHD AFAB / AMAB AIDS Ableism Abolition Abuse Accessibility Accountability Achievement Achillean Activist Addiction Adoption Adversity Advocate Affirmations Affirmative Action Agender Ageism Ally Altruism Ambassador Androgyny Anti-Racism Anti-Semitism Anxiety Appropriation Archetype Aromantic Asexuality Assimilation Asylum Seeker Attraction Authenticity Autism BIPOC Ball Culture Belief Belonging Bias Bigender Binary Binding Biphobia Biracial/Multiracial Bisexual Black Blaq/Blaqueer Bodily Autonomy Bodily Wisdom Body Doubling Body Dysmorphia Body Image Body Neutrality Body Shaming Bottom Surgery Brave Space Breathwork Bullying Burnout Butch Calling In Calling Out Cancel Capacity Carceral Feminism Caregiver Caste CBT Central Asian Change Change-maker Chest-feeding Chosen Family Chromosome Chromosome Mosaic Cis or Cisgender Civil Rights Class Closeted / 'In the closet' Code-switch Collaboration Colonialism Colorism Coming out Community Community Care Community Development Confidence Connection Consent Conversion Therapy Courage Courageous Communication Creating Space Creativity Culture Cumulative G rief DEI / DE&I / DEIB Deadnaming Debate Decolonise Demisexuality Detransition Disassociation Discrimination Disparate Impact Dogpile Dox ENM (Ethical Non-Monogamy) ERG East Asian Eating Disorder Echochamber Education Ego Elected Official Emotional Regulation Empathetic Witness Empathy Employment Gap Empowerment Energy Equality Equity Erasure Ethnicity and Race FSSW Fa'afafine Faith Family Fat Acceptance Fatphobia Femininity Feminism Femme Fetishisation Finances / Financial Status First Nation Flag Food / Diet Fostering Futch GRC Gaslighting Gatekeeping Gay Gender Gender Assigned at Birth Gender Attribution Gender Dysphoria Gender Euphoria Gender Expression Gender Identity Gender Non-Conforming Gender Roles Genderfluid Genderqueer Gillick competence Grassroots Grey Grounding Growth Guilt HIV HIV Stigma Harassment Hate Speech Healing Health at every size Healthcare Heritage Heteronormativity Hierarchy Hijra Hispanic History Holding Space Home Homophobia Homosexual Hormones Humanistic Hypervigilance IVF Identity Implicit Imposter Syndrome Incarceration Incentive Inclusion Indigenous Indigiqueer Influence Inner Child Institutional Racism Integration Integrity Inter-able Intersectionality Intersex Introspection Islamophobia Isms Journaling Joy (Queer Joy) Justice Kinsey Scale Kyriarchy LGBTQIA2S+ Land Back Language Latin(a/o/e/x) Lavender Menace Leadership Learning Legal Guardian Legislation Lesbian Lesbophobic Liberation Lived Experience Loneliness MLM Male Privilege Man Manifesto Marginalisation Masc Masking Meditation Mental Health Mental Illness / Ill-Health Metamour Micro-Affirmation Micro-Aggression Mindfulness Minority Minority Stress Misgender Misogynoir Misogyny Model Minority Myth Monolithic Movement Multicultural Competence Music Mutual Aid Native Hawaiians Nature Needs Neopronoun Neurodiversity Neutrois Nibling Non-binary Non-discrimination Policies Non-profit Nordic Model Orientation Outed POC Pacific Islanders Pansexual Parenting Passing Patriarchy Peace (Inner peace) People who menstruate Perfectionism Performance/Performativity Person of Colour (POC) Personal Development Perspective Phalloplasty Philanthropy Platonic Play Pluralism Plus Polyamory Polycule Polynesian Polysexual Positionality Post-Traumatic Growth Power Power Dynamics PrEP Prejudice Presentation (Gender) Pride Privacy Privilege Profiting Progress Pronouns Propaganda Protest Psychological Safety Puberty Blockers Purpose QTIPOC Queer Queer Leadership Queer Temporality Racism Rainbow Reasonable Adjustment Reflection Refugee Relationship Anarchy Religion Representation Resilience Restorative Justice Role Model SWERF Safe Space Safe-guarding Safety Same-sex Sapphic School to Prison Pipeline Self Self Compassion Self-actualisation Self-awareness Self-care Self-inquiry Sex Work Sexism Sexual Characteristics Sexuality Shadow-self Shame Slur Social Barriers Social Media Solidarity Somatics South Asian South East Asian Spectrum Spirituality Spoon Theory Sport Stereotype Stimming Stonewall Story-telling Strength Stress Structural Inequality Style Subconscious Success Surgery Surrogate Survival Systems of Oppression T4T TERF Therapy Third Gender Thrive Tokenism Tolerance Top Surgery Trans Tax Transandrophobia Transformation Transgender Transgender Man Transgender Woman Transition Transmisogynoir Transmisogyny Transphobia Trauma Trauma Informed Trigger Tucking Two-Spirit URM Unconscious (bias) Undetectable Unity Vaginoplasty Validation Values VAWG Virtue Signalling Visibility Voice Vulnerability Windrush Generation WLW Well-being White Fragility White Privilege Whole Whorephobia Wisdom Woke Woman Xenophobia Ze/Zir A B C D E G Q H R S I J K L M T U N O V W X P F Z Special thanks goes to our wonderful partner JTI , who kindly sponsored the production of this free glossary for the community. "The transformation of silence into language and action is an act of self-revelation." AUDRE LORDE

We Create Space is a human capability partner. We build the human capability behind better performance - strengthening how people think, work together and lead in an AI-enabled world. Human Capability for a Complex World Helping people and organisations do their best work in a world that keeps changing. WE CREATE SPACE We build the human capability behind better performance - strengthening how people think , work together and lead in an AI-enabled world. Trusted by 200+ organisations worldwide. The tools have changed. The human challenges haven't. AI is changing how we work. But organisations still depend on people who can think clearly, communicate well, make good decisions and lead through uncertainty. That’s where we come in. ➜ Our Solutions Think How do we keep thinking for ourselves when answers are instant? Lead How do we lead through change when we don't have all the answers? Relate How do we keep trust and connection when everyone works differently? Sustain What happens to the time AI saves and to the people expected to do more? Different challenges need different starting points. AI PERFORMANCE LABS For a challenge you already see. Focused experiences for teams and leaders, built around the human challenges showing up at work right now. ➜ Explore the labs AI PERFORMANCE DIAGNOSTIC When you're unsure why something isn't working. Find where performance is getting stuck, what's underneath it and where to focus first. ➜ Explore the Diagnostic AI PERFORMANCE ACCELERATORS When the challenge needs more than one workshop. Focused 4–6 week programmes that change how people and teams work in practice. ➜ Explore the Accelerators The human layer of AI transformation. The human side of AI is already showing up at work. In how people think. How teams communicate. How managers lead. And how people feel about what's coming next. Thinking Clearly at AI Speed. AI Performance Lab | Think | Workshop 1 ➜ Explore all the labs ABOUT US We've been Creating Space since 2020. For six years, we've helped organisations navigate change by understanding what happens between people - how we lead, communicate, collaborate, learn and grow. AI is a new context for work we've been doing all along. 100k+ EMPLOYEES ENGAGED & TRAINED 300+ GLOBAL PRACTITIONER NETWORK 200+ WORLDWIDE CORPORATE PARTNERS £2m+ INVESTED BACK INTO COMMUNITY ➜ Our Story Meet our team CREATING SPACE METHODOLOGY™ Our method is simple. Create Space. We look at what's happening at four interconnected levels, and where change actually needs to happen. SYSTEMIC How structures, incentives, and signals reinforce behaviour. COLLECTIVE How teams align around strategy, priorities, and execution. RELATIONAL How people communicate, collaborate, and challenge. PERSONAL How people think, decide, and respond under pressure. OUR APPROACH We don’t start with solutions. We start with understanding. 1. Understand Identify what’s happening in practice. 2. Embed Strengthen leadership and team behaviour. 3. Scale Build consistency across the organisation. ➜ Explore our Methodology CLIENT VOICES Don't take our word for it. Yasin Efe UNIPER ENERGY " With We Create Space , you stand to gain so much as a business. I often highlight the diversity of perspectives the team brings through on various topics. " Lloyd Scott Tyler YMU GROUP " One of the benefits of working with We Create Space is the tailored aspect – the team is able to make the sessions fit our specific needs as a client. " Rene Staebe JTI " We Create Space is unique in what it offers. There is a clear remit and clarity in the way we partner. " NOT SURE WHERE TO START? Take the AI Performance Pulse. A short team assessment to surface where work is under the most pressure - followed by a 30 minute conversation with us. Free. 10 questions. 1 useful conversation. ➜ Take the Pulse ➜ Talk to us instead

A system for identifying and strengthening the human capabilities that drive performance in an AI-enabled world. AI Performance Diagnostic Understand what's getting in the way. When AI is being used but performance isn't improving, we help you understand why - and what needs to change. Survey · Interviews · Behavioural Analysis From £7,500 · Delivered in under two weeks ➜ Talk to us YOU MIGHT BE HERE Something isn't working. You're just not sure why. Maybe AI use is inconsistent across teams. Maybe people have had training, but behaviour hasn't changed. Maybe leaders are struggling to set expectations. Or perhaps everyone is moving faster, but performance doesn't seem to be improving. The Diagnostic helps you understand what's actually happening before you spend more money trying to fix it. WHAT WE LOOK AT We look beyond the tool. AI performance problems rarely sit in one place. We look across four interconnected spaces to understand what's shaping how people actually work. SYSTEMIC How expectations, structures and incentives shape behaviour. COLLECTIVE How teams make decisions, collaborate and work together. RELATIONAL How people communicate, challenge and build trust. PERSONAL How people think, judge and respond. HOW IT WORKS Evidence before intervention. 01. LISTEN Survey We gather perspectives from the people closest to the work to understand where performance feels harder, slower or less consistent. 02. EXPLORE Interviews We speak with key stakeholders to understand what's happening behind the data — how decisions are made, where expectations differ and where work gets stuck. 03. ANALYSE Behavioural analysis We look for patterns across people, teams and systems to identify the conditions having the greatest effect on performance. 04. PRIORITISE Report + debrief You get a clear view of what's getting in the way, what matters most and where to act first. Diagnostic & Insights Leadership & Team Development WHAT YOU LEAVE WITH Not more data. A decision about what to do next. THE PATTERN What's actually happening across people, teams and work. THE PRIORITY The handful of things getting in the way — with the biggest performance condition clearly identified. THE IMPLICATION What the problem is costing you in time, performance and organisational friction - and the risk of leaving it unresolved. THE NEXT MOVE What to address first before committing more budget. Certainty before you commit budget to anything bigger. WHAT WE'RE DIAGNOSING The conditions behind performance. Rather than treating every symptom as a separate problem, the Diagnostic looks for the underlying conditions shaping how people perform. 1 AI INTEGRATION Is AI actually part of how work gets done? 2 DECISION QUALITY Is AI helping people make better decisions, or just faster ones? 6 INCENTIVES & WAYS OF WORKING Does the organisation make new behaviours easier, or reward the old ones? 5 SHARED LEARNING Is what people are learning travelling across the organisation? 3 STRATEGY & EXECUTION Do teams know where AI actually matters? 4 LEADERSHIP Are leaders modelling the change they're asking others to make? DIAGNOSTIC > ACCELERATOR Understand what needs to change. Then decide what to do about it. A Diagnostic doesn't lock you into another programme. Sometimes the findings give your team enough clarity to act themselves. Sometimes they reveal a deeper behavioural or organisational constraint that needs sustained work. Explore the Accelerators AI PERFORMANCE DIAGNOSTIC Understand what's getting in the way. Survey & Interviews Behavioural analysis Written report + debrief From £7,500 AI PERFORMANCE ACCELERATOR Turn insight into everyday behaviour. 4–6 weeks Deeper organisational constraint Behaviour embedded in work From £25,000 Explore the Accelerators NOT SURE WHAT YOU NEED? Start where you are. Something isn't working and you need to understand why? ➜ Talk to us about a Diagnostic Not sure whether there's a problem worth investing in yet? Start with the free AI Performance Pulse - ten questions, five minutes, followed by a 30-minute conversation with our team. ➜ Take the Performance Pulse

The human side of AI at work. Practical ways to help people and teams think, relate, lead and perform as AI changes how work gets done. AI Performance Solutions. THE HUMAN SIDE OF AI AT WORK. Practical ways to help people and teams think , relate , lead and perform as AI changes how work gets done. ➜ Download our Brochure ➜ Talk to Us THE PROBLEM AI is in the Workplace. That doesn't mean it's working. People are using it differently. Managers are navigating questions they weren't trained for. Teams are making up their own rules. And more output doesn't always mean better work. The challenge isn't just getting people to use AI. It's helping them work well with it. What clients tell us. "We're producing more. Are we performing better?" "Managers don't have all the answers." "Everyone's using it differently." "People are worried about what this means for them." HOW WE HELP Different challenges need different starting points. AI Performance Pulse AI Performance Labs AI Performance Diagnostic AI Performance Accelerators AI PERFORMANCE PULSE Start with a quick sense-check. 10 questions to surface where AI-enabled work is putting pressure on your team - followed by a 30-minute conversation with us. FREE ➜ Take the Pulse Diagnostic & Insights Leadership & Team Development AI PERFORMANCE LABS For a challenge you can already see. Focused 90-minute experiences for teams and leaders, tackling the human challenges showing up at work right now. From £3,000 ➜ Explore the Labs AI PERFORMANCE DIAGNOSTIC When you're unsure why something isn't working. Find where performance is getting stuck, what's underneath it and where to focus first. From £7,500 ➜ Explore the Diagnostic Embedding & Scaling Content & Reinforcement AI PERFORMANCE ACCELERATORS When the challenge needs more than one workshop. Focused 4–6 week programmes that change how people and teams work in practice. From £25,000 ➜ Explore the Accelerators WHAT WE WORK ON The Human Challenges Behind AI Performance. Think Judgement Critical thinking Creativity Learning Lead Clarity Decisions Accountability Change Relate Trust Communication Inclusion Psychological Safety Sustain Workload Wellbeing Adaptability Career relevance ➜ Explore all Performance Labs HOW IT CONNECTS One challenge can show up at many levels. For example: “ Our managers are struggling with AI change .” SYSTEMIC Expectations, workload and incentives. COLLECTIVE Shared ways of working. RELATIONAL Conversations with their teams. PERSONAL Confidence and judgement. Sometimes a Lab is enough. Sometimes the problem goes deeper. Our job is to understand the difference. ➜ Explore our Methodology OUR CLIENTS We're trusted by 200+ organisations across the globe. "One of the benefits of working with We Create Space is the tailored aspect - the team is able to make the sessions fit our specific needs as a client." LLOYD SCOTT TYLER — YMU GROUP NEXT STEPS Where should you start? I know the challenge. Explore the Performance Labs → I know something isn't working. Explore the Diagnostic → I need to change something bigger. Explore the Accelerators → I'm not sure yet. Take the free Performance Pulse → Or ➜ Talk it through with us

Our AI Accelerator Programme identifies and closes the AI performance gaps in your organisation by building the human capabilities needed to maximise return on tech and people investment. AI Performance Accelerator. A TAILORED PROGRAMME TO TACKLE AI PERFORMANCE GAPS Maximising your return on tech and people investment. We identify and close the AI performance gaps in your organisation by building human capability. After identifying the one or two high-pressure constraints limiting your organisation's performance we design and implement a targeted intervention to remove barriers within four weeks . We don’t deliver training, we change how teams operate in an ever-changing complex world. Book a call Queer-365 Membership Models Core Performance Gaps We Close ✔ Decision-Making Quality Under Pressure ✔ Leadership Behaviour Misalignment ✔ Strategy → Execution Breakdown ✔ Inconsistent Performance Across Teams ✔ Under-Leveraged Capability ✔ Weak Collaboration & Challenge ✔ Low Performance Visibility & Feedback ✔ Unsustainable Performance & Burnout Risk ✔ Ineffective Communication Across Teams ✔ Limited Creative Thinking & Problem-Solving ✔ Low Effectiveness Under Pressure & Change How It Works. 1. DIAGNOSE Using our Performance Gap Diagnostic , we identify where performance is breaking down, the primary constraints, and the human capability gaps underneath it. 2. DESIGN We translate the diagnosis into a targeted programme , selecting 4 to 6 modules from our capability library focused on the capabilities required to close the gap. 3. ACCELERATE A 4 to 6 week programme built around real decisions, real leadership moments, and real team dynamics. Not theory. Not case studies. 4. EMBED We integrate behaviour change into leadership expectations, team rituals, and decision processes so it becomes part of how the organisation operates. What We Deliver. PERFORMANCE ✔ More consistent performance across teams ✔ Higher-quality decision-making LEADERSHIP ✔ Stronger leadership alignment ✔ Better communication and collaboration RETURN ON INVESTMENT ✔ Improved performance under pressure ✔ Greater return on existing AI investment Enquire Now TAKE THE NEXT STEP Every programme starts with the AI Performance Gap Diagnostic. A focused diagnostic that identifies: ✔ Where performance is breaking down ✔ What is limiting AI return on investment ✔ What needs to change in practice Full report from £7,500 Delivered in under 2 weeks Stage 1 Assessment is FREE ➜ Take our AI Performance Diagnostic Any other questions? For any more information or enquiries please don’t hesitate to get in touch. Get in touch

Our consultancy work blends bespoke learning and community-building to support meaningful, measurable change. WE CREATE SPACE specialises in talent-development, leadership training and employee engagement. Corporate Solutions. INCLUSIVE CULTURES, LEADERSHIP & TALENT GROWTH Request a brochure Team Learning Experiences Leadership Programmes Consultancy & Guidance Annual Membership Resources & Content Courses & E-Learning HUMAN-CENTRED LEADERSHIP, INCLUSIVE CULTURES & TALENT GROWTH. We Create Space is a global education platform and consultancy focused on workplace talent-development and community-building . Our human-centred approach creates space for people and organisations to thrive through leadership development, community-powered learning and data-backed belonging practices. Download our brochure Common problems we solve: → Decreased engagement, rising burnout and retention challenges → Gaps in people-leadership and emotional intelligence → ERGs struggling with clarity, impact, or organisational support → Low organisational trust and psychological safety → Inclusion efforts losing momentum due to fatigue or external pressures → Inconsistent leadership behaviours across global teams When people thrive, organisations thrive. With our Signature Solutions your teams will experience: ✓ Stronger leadership capability across all levels ✓ More confident communication and collaboration ✓ Greater psychological safety and trust ✓ Higher engagement and community connection ✓ Better alignment between values, behaviours and culture ✓ Clearer pathways for growth and development ✓ An inclusive culture that supports retention and performance OUR GLOBAL LEADERSHIP COLLECTIVE Our collective of 300+ practitioners brings intersectional lived experience and professional expertise . We integrate coaching, facilitation, and storytelling to provide transformative learning experiences to upskill employees at all levels. OUR CLIENTS We're trusted by organisations across the globe. TESTIMONIALS What do our clients say? Yasin Efe UNIPER ENERGY " With We Create Space , you stand to gain so much as a business. I often highlight the diversity of perspectives the team brings through on various topics. " Lloyd Scott Tyler YMU GROUP " One of the benefits of working with We Create Space is the tailored aspect – the team is able to make the sessions fit our specific needs as a client. " Rene Staebe JTI " We Create Space is unique in what it offers. There is a clear remit and clarity in the way we partner. " Annual Membership. Our Annual Membership Models, bespoke or standardised, provide continuous support across leadership development, inclusion enablement, and community building . It’s our all in one culture change and talent development partnership. Increase your resource efficiency and gain access to intersectional perspectives to help you focus on organisational and culture change to achieve your business goals. Find out more Annual Membership Event Packages. Learning Experiences. It’s our collective learning experiences , engaging content , and event hosting expertise that have grown our client and community network, bringing us global recognition . Our approach to events has become even more experiential and innovative with an emphasis on increasing attendance and maximising participant engagement . Based on your budget and objectives, we craft an achievable calendar of activities and fully-bespoke package. Find out more Consultancy. We support organisations to translate inclusion and wellbeing into measurable talent outcomes - improving engagement, strengthening culture, and enabling long-term sustainability across the whole business. Find out more Counsultancy Leadership Programmes Leadership Programmes. We deliver modular, scalable leadership programmes designed to strengthen human-centred leadership skills, emotional intelligence, communication, and purpose-led performance - key drivers of engagement and retention . We upskill your leaders, future and current, to meet the needs of your workforce to drive results. Find out more Resources and Video Content Production. We create bespoke digital content, media, research and resources to further educate and inspire on the topics of inclusion, wellbeing and leadership. It can be shared across both brand’s social channels to amplify the reach. Find out more Bespoke content Any other questions? We're here to help. Please don’t hesitate to get in touch. Get in touch

Our AI Performance Labs are focused 90-minute experiences that help teams tackle the human challenges AI is creating at work, and leave with something they can use straight away. AI Performance Labs. One team. One challenge. A better way of working. Focused 90-minute experiences that help teams tackle the human challenges AI is creating at work, and leave with something they can use straight away. Explore the labs Talk to us Anchor 1 Any sound familiar? "People are working faster, but they're also exhausted." "Managers don't know what to say." "Everyone's using AI differently." "How do we know when we are relying on AI too much?" YOU MIGHT BE HERE You can see the problem, and just need to do something about it. Maybe your managers don't know how to talk about AI with their teams. Maybe people are using it in completely different ways. Maybe workload is going up instead of down. Or perhaps you're worried people are starting to outsource too much of their thinking. A Performance Lab gives you a focused place to work on it. WHAT ACTUALLY HAPPENS Not another session people forget by Friday. A Lab starts with a real challenge your team is facing and turns it into something practical they can use in their work. BEFORE A real problem. IN THE ROOM 90 minutes of conversation, challenge and practice . AFTER One agreed shift in how the team works. WHAT'S INCLUDED? 90 MINUTES Focused enough to fit into the working week. UP TO 30 PEOPLE Designed for teams, not audiences. ONLINE OR IN PERSON Delivered wherever your people are. FROM £3,000 Tailored to your organisation. Your sponsor also receives a one-page read of what surfaced and where the team may need further support. Enquire Now AI Perfomace Labs (The Labs) THE LABS Where is the pressure showing up? AI Performance Labs help people think , relate , lead and perform as AI changes how work gets done. THINK RELATE LEAD SUSTAIN Think Lab 01. Thinking Clearly at AI Speed Keeping reflection in the work when answers arrive instantly. THE PROBLEM AI makes answers faster but faster isn't always better. Reflection, challenge, and independent thinking can disappear, weakening decisions, originality and our ability to spot what others miss. PARTICIPANTS LEAVE ABLE TO ➜ Interrogate an AI answer before acting on it ➜ Build reflection back into the points where decisions get made ➜ Hold a view that differs from the output Designed for: All levels and knowledge workers Think Lab 02. AI, Creativity & Original Thinking Using AI to expand ideas without flattening originality. THE PROBLEM AI can generate endless ideas, but more doesn't mean more original. When everyone uses similar tools and patterns, thinking starts to converge. The opportunity is to stretch human creativity, not automate it. PARTICIPANTS LEAVE ABLE TO ➜ Push past the first ideas AI offers ➜ Test whether an idea is distinctive or merely fluent ➜ Bring a human point of view back into work that has converged Designed for: Creative, marketing, innovation and strategy teams Think Lab 03. Learning & Developing in the Age of AI Curiosity and adaptability when knowledge is instantly available. THE PROBLEM AI makes it possible to complete unfamiliar tasks without necessarily learning from them. As answers become easier to access, curiosity, experimentation and the ability to develop become more valuable. PARTICIPANTS LEAVE ABLE TO ➜ Separate completing a task from building capability ➜ Use AI as a learning partner rather than a shortcut ➜ Build curiosity and experimentation into everyday work Designed for: All levels, early careers and talent programmes Think Lab 04. AI, Neurodiversity & Different Ways of Working Removing barriers for some without raising them for others. THE PROBLEM The same AI tool can create freedom for one person and friction for another. Differences in how we think, communicate and organise shape how AI works for us. PARTICIPANTS LEAVE ABLE TO ➜ Map where AI helps and where it creates friction across a team ➜ Adapt AI use to different cognitive and communication styles ➜ Widen access to the tools rather than narrowing it Designed for: Teams, people teams and inclusion audiences Relate Lab 01. Psychological Safety in an AI-Enabled Workplace Conditions to experiment, question and admit mistakes. THE PROBLEM One person experiments constantly while another avoids AI. Fear of looking incompetent, resistant or over-reliant keeps people from asking questions, challenging outputs and sharing mistakes. PARTICIPANTS LEAVE ABLE TO ➜ Surface where experimentation feels safe and where it does not ➜ Talk openly about uncertainty and mistakes ➜ Set shared habits for responsible experimentation Designed for: Intact teams and people managers Relate Lab 02. Human Connection in the Age of AI Sustaining trust and empathy as work becomes AI-mediated. THE PROBLEM AI can write the email, summarise the meeting and prepare feedback. Work becomes more efficient, but something can disappear between people. We need to decide what to automate and what stays human. PARTICIPANTS LEAVE ABLE TO ➜ Track where AI is adding distance between people ➜ Decide which interactions stay human and hold that line ➜ Bring warmth and presence back into AI-mediated work Designed for: All levels and intact teams Relate Lab 03. AI, Inclusion & Belonging Ensuring AI-enabled work doesn't reproduce existing barriers. THE PROBLEM AI doesn't enter a neutral workplace. Bias, unequal access and existing power dynamics shape who benefits, whose perspective is represented and who gets left behind. PARTICIPANTS LEAVE ABLE TO ➜ Challenge everyday AI use that reproduces existing bias ➜ Ask whose perspective is missing from an output ➜ Make more deliberate choices about where AI is used Designed for: All levels, people teams, ERGs and inclusion audiences Relate Lab 04. Using AI for Difficult Conversations Feedback and conflict, rehearsed without outsourcing empathy. THE PROBLEM AI can help us rehearse difficult conversations, find language and consider another perspective. But it can also sanitise communication, reinforce bias and create distance from the person we're speaking to. PARTICIPANTS LEAVE ABLE TO ➜ Rehearse a real conversation using AI ➜ Test language and perspectives before the conversation happens ➜ Enter the room prepared rather than scripted Designed for: All levels Lead Lab 01. Leading Teams Through AI Change Support for the managers carrying the rollout. THE PROBLEM Managers are carrying the AI rollout for everyone below them, fielding questions, absorbing anxiety and translating expectations they may not fully understand themselves. PARTICIPANTS LEAVE ABLE TO ➜ Find out what their team actually needs during change ➜ Lead through uncertainty without manufacturing false certainty ➜ Respond constructively to resistance and anxiety Designed for: People managers and team leads Lead Lab 02. Managing an AI-Enabled Team Creating shared expectations for AI use, ownership & good work. THE PROBLEM Without shared expectations, everyone creates their own rules for AI. Differences in how people work quickly become questions of quality, fairness, trust and performance. PARTICIPANTS LEAVE ABLE TO ➜ Surface how AI is actually being used across the team ➜ Agree what good AI use looks like and write it down ➜ Clarify who owns the work when AI has produced it Designed for: Managers, intact teams and function heads Lead Lab 03. Using AI Without Outsourcing the Decision Using AI without outsourcing judgement or accountability. THE PROBLEM AI can recommend an answer in seconds, creating false confidence in decisions that still need human scrutiny. AI can inform judgement. It cannot carry accountability. PARTICIPANTS LEAVE ABLE TO ➜ Challenge the assumptions and omissions behind a recommendation ➜ Check decisions for automation and confirmation bias ➜ Keep accountability with a named person, not a system Designed for: Leaders and decision-makers Lead Lab 04. Redefining Performance When AI Does the Work Rethinking contribution and value when AI changes the work. THE PROBLEM When AI makes work faster, familiar measures of performance start to break down. More output doesn't necessarily mean more value, and the human capabilities that matter most begin to change. PARTICIPANTS LEAVE ABLE TO ➜ Separate greater output from greater value ➜ Redefine what good performance looks like in an AI-enabled role ➜ Recognise contribution that volume measures miss Designed for: Managers, leaders and people teams Sustain Lab 01. AI and Mental Health at Work How AI-driven change affects anxiety, confidence and wellbeing. THE PROBLEM AI creates possibility, but also uncertainty around competence and whether people can keep up. Left unspoken, that uncertainty can become anxiety, disengagement and unhealthy pressure to adapt. PARTICIPANTS LEAVE ABLE TO ➜ Name the psychological responses AI change sets off ➜ Talk more openly about pressure and overwhelm ➜ Set limits that keep adoption sustainable Designed for: Whole-workforce and wellbeing audiences Sustain Lab 02. AI, Workload & the Productivity Trap What happens to the time AI saves. THE PROBLEM AI saves two hours and the week fills them straight back up. Expectations rise, early adopters carry more and promised productivity gains never become meaningful capacity. PARTICIPANTS LEAVE ABLE TO ➜ Track where AI-created capacity is actually going ➜ Tell the difference between efficiency and rising workload ➜ Claim recovered time deliberately instead of losing it by default Designed for: Teams, managers and wellbeing audiences Sustain Lab 03. AI Anxiety & Career Uncertainty The conversations your employees are already having. THE PROBLEM Employees are already wondering whether their skills will matter, which tasks will disappear and what they need to learn next. Many stay quiet because they fear sounding resistant. PARTICIPANTS LEAVE ABLE TO ➜ Name career concerns without fear of sounding resistant ➜ Identify which capabilities are becoming more valuable ➜ Have better conversations about future development Designed for: Whole-workforce, talent and learning audiences Sustain Lab 04. Learning Across AI-Enabled Teams Turning individual experiments into shared capability. THE PROBLEM One team finds a better way of working. Another repeats a mistake already solved elsewhere. When AI learning stays with individuals, organisations keep paying for lessons they've already learned. PARTICIPANTS LEAVE ABLE TO ➜ Find where useful learning is getting stuck ➜ Share experiments, mistakes and good practice across teams ➜ Stop paying twice for the same lesson Designed for: Teams, function heads and AI champions Request full brochure WHAT MAKES A LAB DIFFERENT Built around your team. Not pulled off a shelf. YOUR PROBLEM We start with what's actually happening in your organisation, not a generic AI curriculum. YOUR PEOPLE The conversation is adapted to their roles, experience and level of AI use. SOMETHING TO USE Your team leaves with an agreed behaviour, practice or way of working they can use immediately. HUMAN EXPERTISE Labs are facilitated by practitioners who understand behaviour, leadership, identity and group dynamics, not just AI. Request more info WHO'S BEHIND THE WORK Human problems need human expertise. Our global network of practitioners brings expertise across behaviour, leadership, identity, coaching, facilitation and organisational change, with specialist AI expertise brought in where the work requires it. ✔ 200+ Global Clients ✔ 100k+ Employees Engaged ✔ 300+ Trained Practitioners LAB > ACCELERATOR Sometimes a lab is enough. Sometimes it isn't. If the same problem is being created by leadership expectations, workload, incentives, structures or ways of working across the organisation, a lab can't fix it alone. Explore the Accelerators AI PERFORMANCE LAB Changes how one team works. 90 minutes One behavioural challenge Up to 30 people From £3,000 AI PERFORMANCE ACCELERATOR Changes conditions around them. 4–6 weeks Deeper organisational constraint Behaviour embedded in work From £25,000 Explore the Accelerators NOT SURE WHICH LAB? Tell us what's happening. You don't need to know which Lab you need. Tell us what you're seeing in the team and we'll help you choose the right place to start. Request a brochure Talk to us

(they/them) Jaï Jaï is a trauma-informed coach, group facilitator, and public speaker specialising in systemic power dynamics, identity and belonging. Their work brings a systemic lens to personal growth and healing. They lead in-person and online workshops on Power, Privilege, and Prejudice; host online summits focused on trauma healing and related themes; and are the creator of Beyond Boxes with Jaï Bristow, a podcast and YouTube channel exploring labels, identity, and the ways we go beyond socially ascribed boxes. Jaï’s work draws from their lived experiences as a queer, multiethnic, neurodivergent, disabled person, alongside mindfulness, inquiry, Nonviolent Communication, and trauma-healing practices. They aim to raise awareness of systems of oppression – both in society and within ourselves – to empower people in finding freedom from them in order to take values-aligned positive action in the world. Jaï Bristow Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(they/he) Santo Santo, who is of Calabrian heritage, grew up in suburban Australia, facing the challenges of immigrant and queer identities. These experiences have strongly shaped their current research and work. As a PhD student in Positive Psychology, Santo studies how the emotion of ‘awe’ can change our understanding of wellbeing. They organise workshops, retreats, and talks focused on queer ecology, connecting with nature, and the intersectionality of mental health and wellbeing. Santo believes in a communal approach to rediscovering happiness and living well through storytelling, body awareness, connection, and emotional expression. Santo Tripodi Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(he/him) Liam Originally from Trinidad and Tobago but based in London, Liam currently works in Diversity and Inclusion for EY. A early champion of LGBT+ inclusivity, he was previously the global co-chair of HyPride , Hyatt 's LGBT+ Employee Resource Group, for several years leading on strategies and campaigns to engage internal and external LGBT+ and ally communities. Ranking fourth in the 2019 Top 50 Outstanding & Yahoo Finance LGBT+ Future Leaders list, he’s also spoken at the House of Commons on the impact of anti-LGBT+ laws across the Commonwealth. Additionally, in 2018 Liam co-founded Checking-IN , an industry network for LGBT+ professionals and allies working in the hospitality industry. Liam Rezende Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(they/she) Jolinda Jolinda is an award-winning Certified Life and Holistic Health Coach, dedicated to helping changemakers and revolutionaries reignite their passion and prevent burnout. With a special focus on perimenopause, Jolinda seeks to challenge the traditional narrative and bring attention to the voices that are often overlooked, including BIPOC, LGBTQIA+, and those under 45. As a skilled moderator and facilitator, both in person and online, Jolinda brings her expertise to create safe and empowering spaces for individuals and organizations. She is also passionate about mental health and wellbeing, and believes in the power of self-empowerment to drive personal and professional growth. Jolinda Johnson Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(he/they) Dan Dan is an educator, performer and film presenter recognised as 'Activist of the Year,' ‘campaigning role model’ and 'BBC Greater Londoner' for founding ‘Queer Tours of London’. His book(s) ‘United Queerdom’ won Observer book of the week and is now touring ‘Queer Footprints’. Dedicating his life to transformational leadership influenced by his Grandparents stories surviving the Nazi Holocaust, Dan is now on the international committee of Training for Transformation and an artist with ‘In Place of War’, catalysing empowerment programmes in Uganda, Poland and beyond. Dan recently founded Queer/Trans Muay Thai & Self Defence movement Bender Defenders. Dan Glass Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(she/her) Taz Taz is a bisexual woman of Bangladeshi Muslim heritage. She is former Director of Volunteering and Youth Programmes at an LGBTQ+ charity, where she ran programmes in universities and small charities, facilitating reforms by and for LGBTQ+ people and others. She has written about educational equality for The Guardian, and intersectional LGBTQ+ themes for Gay Times and DIVA. Taz runs inclusion experimental initiatives and training for UK small businesses and community organisations, at Inclusion Projects by Taz. She is interested in gender, race, power, and how change happens. Taz Rasul Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(they/them) Lucifer Lucifer is a genderqueer Italian director/actor. They believe in a future in which sexuality won't need any label, but they also understand the need of many diverse humans to feel represented, reassured and safe nowadays. Their stories narrates life outside the binary and the heteronormativity, in which both members of LGBTQA+ community and straight people can see and reveal themselves. Lucifer Benedetti Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(he/him) Zach Zach is an executive coach, facilitator, and leadership development specialist with over a decade of professional experience working for major brands all over the world (such as Bloomingdale's and Bloomberg ). Now based in the US and running his own consultancy, XYZ Leadership , he brings that spirit of teamwork, communication, and curiosity to leaders every day - whether it's individuals finding their own voice or managing massive change efforts across an organization. In 2018, Zach won the RAHM LGBT Leadership Contest in London and is passionate about helping others in the queer space gain the tools to make an impact in their worlds. Zach Ames Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(she/her) Itzel Itzel is an I/O psychology consultant, feminist identity strategist, and founder of The Unfolding Room™. As a late-diagnosed Afro-Latina neurodivergent woman, her work lives at the intersection of identity, leadership, and cultural complexity. She supports neurodivergent, culturally complex, and multi-role women, especially those navigating code-switching, masking, and identity blur to design leadership and career paths that align with who they are, not just what’s demanded of them. Through her original frameworks, Itzel helps individuals and organizations reimagine leadership without erasure, exhaustion, or conformity. Itzel speaks, consults, and facilitates globally, creating spaces where layered identities are recognized as power not liabilities. Itzel Yagual Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(she/they) Sophia Sophia is an accomplished Berlin-based photographer and filmmaker, whose powerful work celebrates and elevates the voices of the LGBTQ+ community. With a focus on identity, diversity, and representation, Sophia has received numerous accolades for their exceptional work, including recognition at prestigious international exhibitions. Their latest photo and video project, “Queer Platonic” , showcases the beauty and intimacy of queer friendships and has been exhibited in major cities such as Berlin, New York, and London. Sophia is a passionate advocate for tackling issues such as discrimination and inequality. Sophia is particularly knowledgeable about LGBTQ+ history and is an engaging speaker on topics related to identity, community building, and discrimination. Sophia Emmerich Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(he/they) Lee Lee lived and studied in 7 countries before he finally found a home in Barcelona to raise his son. He has since then accessed his true identity as a trans man, and has become passionate about the power and wisdom that the body holds. He facilitates the trans and non-binary group at the LGBTQ+ centre in Barcelona and became a meditation, breathwork and QiQong instructor, bringing these practices to his corporate team and direct community as often as he can. He is an avid martial arts student, and likes to organize workshops of self-discovery using his theatre background. Lee Schoenmaker Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(they/them) Shiva Shiva is a non-binary filmmaker and performance artist, who is dedicated to telling intersectional, gender-expansive stories with a focus on social justice and universal hope. Their work has garnered critical acclaim, including being a semi-finalist on Britain’s Got Talent , and receiving the inaugural Netflix Documentary Talent Fund , as well as TogetherTV 's 'Diverse Film Fund' . Their films, such as 'Peach Paradise' , 'Queer Parivaar' , and 'Always, Asifa' center on the narratives of LGBTQIA+ British Asians in ways that challenge stereotypical, mainstream representation. Aside from their successful filmmaking career, Shiva also freelances as a diversity, equity, and inclusion consultant within the wider creative industries. They have worked with prestigious organizations like BAFTA , BFI , and VIACOM/CBS , to name a few. Shiva is passionate about using their platform to uplift and amplify underrepresented voices in media and storytelling. In addition to their film and consulting work, Shiva is an advocate for several social justice topics. They can speak about anti-racism, LGBTQ+ discrimination, identity, self-empowerment, culture change, community building, and more. Shiva Raichandani Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us

(she/her) Alex Alex is an out lesbian, British Indian Actress (Chloe, Ackley Bridge, Eastenders) and Entrepreneur. She is cofounder of House of Pride , a platform for queer female and non-binary people which builds LGBT+ lifestyle spaces and initiatives around the world to celebrate queer excellence, helping the community grow personally, professionally, and creatively. She is also cofounder of SHADES , bringing the South Asian creative community together. Alex has a background in Financial Services and Technology. Her current role is Head of Programs at the mentoring and leadership company, WERKIN . In 2021 she was recognised as one of INvolve's Top 100 LGBT+ Future Leaders, and DIVA 's Visible 100, Top 10 LGBTQ+ Women in Tech. Alex D'Sa Looking for a Guest Speake r ? Get in touch Our Recent Articles... AI Is Exposing How We Lead. Visibility to Resonance: How to Shape Culturally Competent Communications. How Skill-Based Learning Is Powering AI-Ready Organisations. Create Space for Change. We work with 100+ Businesses, ERGs and Change-Leaders providing bespoke DEI solutions. Through consultancy we design shared learning experiences, produce insights and craft content that support individuals with strengthening their roles as change-agents within their communities and organisations. Discover our bespoke corporate solutions... Work with us